Information on the controller Company:

SIA “Jēkaba Aģentūra”,

registration number: 40003620095,

registered office: Pārbrauktuves 9a-3, Ikšķile, Ikšķile region, LV-5052

Actual address, travel agency office: Jēkaba Ceļojumi, 11. novembra krastmala 29, Riga, LV-1050

General description of the personal data processing undertaken by the agency

We are aware that your personal data are your value, and we will treat it in compliance with confidentiality requirements and taking care of the safety of your personal data, which is at our disposal.

This notice describes the way we are undertaking processing of the personal data of our customers, whose data may come at our disposal within the framework of our commercial activity.

The purpose of this document is to provide you with general insight in the personal data processing activities and purpose undertaken by SIA “Jēkaba Aģentūra”, however, we would like you to consider that additional updated information on processing of your personal data (specific purpose of processing, safekeeping period, processor) may be provided in other documents as well (for example, service contracts, cooperation contracts, lottery rules, rules on the use of the portal or internet site).

We hereby inform you that the conditions of processing of your personal data contained in this document refer only to the processing of personal data of individuals, including such data as transferred to us by your employer or travel organizer for the purpose of using our services.

For what purpose shall be process your personal data and what are the legal grounds of personal data processing?

We shall process your personal data only in accordance with pre-defined purposes, including:

  1. a) Commencement and provision of services, as well as performance and ensuring of contractual obligations:

For this purpose we shall need to identify you, ensure provision of travel offer, visa arrangement and receiving, insurance offer and other tourism-related services and drafting of contracts, contact you on matters related to service provision and/or contract performance (including sending of invoices), in some cases also ensure recovery of the outstanding payments. For this purpose and for the previously specified sub-purposes we might require at least the following personal data: name and surname, personal code of the customer, address (address of the object, mail address), bank account number, phone number, e-mail address, passport copy.

Main applicable legal grounds for the achievement of these purposes are:

  • signing and performance of the contract (Clause 1(b) of Article 6 of the General Data Protection Regulation);
  • compliance with a legal obligation (Clause 1(c) of Article 6 of the General Data Protection Regulation);
  • our legitimate interests (Clause 1(f) of Article 6 of the General Data Protection Regulation).
  1. b) Providing information on our news, services and offers

Based on your consent (provided electronically or in writing) and the form and scope of receiving of information or communication specified by you, we may send you information regarding:

  • good deals;
  • services and our activity;
  • interesting travel destinations;
  • discounts, bonuses, campaigns, lotteries or gifts;
  • possibilities to participate in various competitions or events;
  • you may express your opinion by taking part in surveys;
  • and you will receive greetings on your celebrations.

For this purpose we might require at least the following personal data: name and surname of the customer, mail address, phone number, e-mail address.

Main applicable legal grounds for the achievement of these purposes are:

  • your consent (Clause 1(a) of Article 6 of the General Data Protection Regulation);
  • for the provision of the performance of the contract signed between you and the Agency (Clause 1(b) of Article 6 of the General Data Protection Regulation).

You shall have the rights to withdraw your consent at any time, specifying the purpose of use, which you are objecting to (for example, you do not wish to receive greetings on celebrations or newsletters to e-mail address anymore) and we shall cease to process your personal data for this purpose.

The consent may be withdrawn – by sending an electronic notice/application, signed with secure electronic signature, or personally signed letter by mail, unsubscribing from our newsletters, in in person in our office (contact information — in the Introduction of the Policy). However, withdrawal of the consent shall not affect processing of the data, which was done at the time while your consent was still valid.

Information on transfer of data

We shall absolutely not share your data with any organizations, except those, which ensure direct provision of services or accountancy record-keeping and only to the extent as minimally required for the performance of the service.

We may transfer your data for the purpose of contract performance depending on the scope of your order: to embassies, transport, including airline service providers, travel agent that will provide services in relation to your trip and to organizations that will ensure performance of your service.

If your data are being transferred within the framework of commercial activity, including performance of your contract, we shall make certain that these third parties will preserve confidentiality of your personal data and ensure suitable protection.

Data updates

We shall ensure correctness of your personal data and rely on you and other persons who have submitted these personal data, that the required updating of the personal data will be ensured.

You are entitled at any time to request the amendment, supplementing or deletion of your personal data, which are at the disposal of the Agency in regard to you, unless this contradicts the terms of performance of contractual obligations or requirements of the laws and regulations.

Information on the use of cookies

What are cookies?

A cookie is a small text file, which is sent to your computer or mobile device while you are visiting the website and which the website stores in your computer or mobile device when you open the site. Every time you visit the site afterwards the cookies are returned to the source website or to another website, which recognizes these cookies. Cookies work as memory of the specific website, allowing this site to remember your computer during the next visits, and the cookies can remember your settings or improve user experience as well. Additional information on cookies, including management or deletion thereof, is available at the website

What purpose are the cookies used for?

We shall use cookies to improve your as user experience, and also to receive data and gain insight, which might be useful to us to make sure that our website is designed and created so as to ensure that you will get the best service possible. That is why cookies are used when you use our website

What cookies are we using?

Mandatory cookies

These cookies are necessary so that you could freely visit and browse the website and use its options, including gaining information on services and purchasing thereof. These cookies identify your device, but do not disclose your identity and also do not collect and gather information. Without these cookies the website will not be able to function properly, for example, provide you with the necessary information, ensure the required services, logging into the profile or service ordering. These cookies shall be stored in your device until the website browser is closed.

Functional cookies

The website uses functional cookies to remember the settings and choices selected in order to allow more convenient use of the website. These cookies are stored in your device on permanent or temporary basis.

Analytic cookies

Analytic cookies collect information on how you are using the website and identify the most visited sections, including the content, which you choose when browsing the website. Information is used for analytic purposes to find out the interests of the users of the website and to improve the functionality of the website and make it more convenient to use. Analytical cookies identify only your device, but do not disclose your identity.

In certain cases some of the analytic cookies are managed by third parties -data processors (operators) such as Google Adwords on our behalf, in accordance with our instructions and only for the specified purposes.

How to turn off cookies?

You can control or delete the cookies as you wish. You may delete all cookies, stored in your device, and the majority of browsers can be set to block saving of cookies in the device. But in such case you will have to adjust the settings manually every time you visit the website and it is possible that some services and functions will fail. You can have more information here:

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